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Frequently-Asked Questions and Answers Do you make acrylic aquariums? Do you make box-like aquariums that are made of regular flat glass, like the ones offered by Oceanic, All Glass, Perfecto, and other manufacturers? We are capable of making virtually any kind of glass aquariums up to 2,000 gallons, or up to 316" in length, but we choose not to pre-manufacture box-like tanks of 250-gallons or smaller using the same glass as is commonly available to all glass manufacturers unless there is a pre-paid order from a customer and it is in truck-load quantity. Why? One main reason; in short, we don’t want to join an already crowded group willing to sell you a box-like minivan. Instead, we give you the equivalent of a Porsche, a Ferrari, or a Rolls Royce for the price of a minivan! Another reason is we don't like to see an aquarium with sharp corners pointing out, risking the safety of its owner or anyone in your home. However, we do accept orders for glass aquariums in a variety of styles and shapes, including box-like seamed tanks that we call the Star View series. They're sturdily built using either Aqua Vim glass or Starphire/Ultra-Clear glass for our customers. To see the differences between regular glass and Aqua Vim® glass and Starphire® glass, please click [ here ].
What makes your aquarium structurally stronger? If we're going to understand the great efforts to make Aqua Vim the most respected brand name in the aquarium industry, we must make our products stronger. To make a conventional rectangular glass tank, for instance, most manufacturers use five pieces of flat glass, and glue them together. At Aqua Vim, we use three pieces of glass. - The front glass, where you spend the majority of your time looking at your underwater world, is seamless curved glass. This not only enables you to enjoy a larger, uninterrupted panoramic view of your aquatic pets but also makes water-holding strength of a tank substantially greater and leakage less likely than a conventional 5-piece-flat-glass tank. Why? Because there are only 3 seams with our tanks compared with the 8 seams of other makers). Additionally, we typically use thicker glass than many of our competitors.
Why is your aquarium so competitive in price? Do you make custom aquariums? What should I look for when comparing glass aquariums? Get answer [ here ]. What's the difference between your wood stands and other manufacturers'? -- Get answer [ here ] What is the warranty on
your aquariums? How good is the quality of your aquariums? Do the glass tops have a warranty? What does "Reef Ready" mean? Can I drill holes in my aquarium? How do I move my aquarium? What happens when I receive a cracked glass
aquarium? It is important, however, that you open and check the packages when they arrive to make sure the contents are O.K. at the time of delivery. If you find damage, have the driver mark it on the Bill of Lading. Be sure to also send us pictures showing both the damaged contents and its damaged outer package, with a copy of the Bill of Lading marked and signed by the driver. Send this to us via email and contact us within 48 hours so that we can use the materials you provide to file claim against the shipping company. It's important to know that if you do not inspect the goods while the driver is still there, you will almost never get the driver to acknowledge the damage later. As a result, you risk losing your eligibility for a replacement of the damaged aquarium and would have to pay for shipping costs involved even if we do agree to replace it. Are there any volume discounts?
What else should I know about installing, using, and maintaining my
aquarium?
1). Do not remove the blue (or black) foam attached to the
bottom of the tank at the time of setup. If cutting is necessary for
plumbing, please cut as little as possible.
Tank should be placed on a
level stand that is on a level floor. Either an unlevel floor or
unlevel stand can cause a tank to break, particularly after it is
filled with water.
2). When moving the tank onto the stand, do not rest it on the glue-hiding
skirt of the stand. Instead, slide the tank to its position from the
back of the stand where there is no skirt. For cylinder tanks, the ring-shaped skirt
at the top of the stand is removable. You can take the skirt off first, put
the tank on top of the stand, then slip the skirt back over the top of the
tank.
3). Doors are equipped with "click-on,
click-off" stainless-steel hinges that are adjustable
in all directions. If any misalignment is observed, a screw driver is all you need in most cases. In
rare cases, a wooden door may be warped due to rapid weather
changes combined with mishandling during shipping. In this
instance, the door would need straightening by applying weights or
clamps.
4). As with any glassware, do not bang on the aquarium. Great care must be taken when you place and remove rocks, gravels, corals, driftwood and any other ornaments or decorations. To make your aquarium setting as safe as possible, we recommend using a proper glue to secure your rocks and ornaments if you pile them up. If you purchase our Grand View series or Lake View series aquariums, you will need to assemble the stand yourself unless it has been done by your dealer at additional cost. Click to see the Grand View stand Assemble Instruction, or Lake View stand assemble instruction.
What is the proper lighting system for my aquarium? Please click [here] to get answer.
How do I place an order? For individuals, please first check our Dealer List. If you are within 50 miles of any one of our dealers, we will not usually accept your order unless the aquarium you are interested in is one of our "special deals" which usually means the aquarium is somewhat less than perfect or it is an older floor display model. If you are too far away from our dealers, you can either purchase directly from us by sending us an email or Order Confirmation Form with your credit payment, or you can request your local aquarium store become our dealer and order for you. You may earn a $100 fish or coral credit, or shipping discount, or both, by encouraging your local store to join us - see details [ here ] For retail stores, you need to become our dealer first to carry our products. To become our dealer and enjoy exclusive territory, click [ here ]. For approved dealers, send us your Purchase Order either by email or by fax (718-433-4826), preferably with a credit card authorization form filled up.
How do I pay for my aquarium? Can I use my credit card? We accept cashier's check or money order, PayPal, Google CheckOut, and non-corporate American Express, Discover, Visa, and Master cards. Check can be made payable to Aqua Vim Corporation and sent to 54-08 46th Street, Maspeth, NY 11378; PayPal can be made to payment@4fishtank.com.
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