Frequently-Asked Questions and Answers
Do you make acrylic aquariums?
an emphatic "No". This is despite the fact that making curvy acrylic tanks requires a lot less
investment in equipment, labor, and technology than making curvy glass tanks.
an emphatic "No". This is despite the fact that making curvy acrylic tanks requires a lot less investment in equipment, labor, and technology than making curvy glass tanks.
Do you make box-like aquariums that are made of regular flat glass, like the ones offered by Oceanic, All Glass, Perfecto, and other manufacturers?
We are capable of making virtually any kind of glass aquariums up to 316" each face (A square tank with 4 faces of this would make 12,968 gallons if we make a it 30" high, or 20,750 gallons if we made it 48" high), but we choose not to pre-manufacture box-like tanks of 100-gallons or smaller using the same glass commonly available to all glass manufacturers unless there is a pre-paid order from a customer and it is in truck-load quantity. Why? One main reason; in short, we don’t want to join an already crowded group willing to sell you a box-like minivan. Instead, we give you the equivalent of a Porsche, a Ferrari, or a Rolls Royce for the price of a minivan!
Another reason is we don't like to see an aquarium with sharp corners pointing out, risking the safety of its owner or anyone in your home. However, we do accept orders for glass aquariums in a variety of styles and shapes, including box-like seamed tanks that we call the Star View series. They're sturdily built using either Aqua Vim glass or Starphire/Ultra-Clear glass for our customers. To see the differences between regular glass and Aqua Vim® glass and Starphire® glass, please click [ here ].
What makes your aquarium structurally stronger?
If we're going to understand the great efforts to make Aqua Vim the most respected brand name in the aquarium industry, we must make our products stronger. To make a conventional rectangular glass tank, for instance, most manufacturers use five pieces of flat glass, and glue them together. At Aqua Vim, we use three pieces of glass. - The front glass, where you spend the majority of your time looking at your underwater world, is seamless curved glass. This not only enables you to enjoy a larger, uninterrupted panoramic view of your aquatic pets but also makes water-holding strength of a tank substantially greater and leakage less likely than a conventional 5-piece-flat-glass tank. Why? Because there are only 3 seams with our tanks compared with the 8 seams of other makers). Additionally, we typically use thicker glass than many of our competitors.
Why is your aquarium so competitive in price?
Better quality while still competitive in price did not come easy. Unlike other companies who must see their investment fully returned within a certain period of time, we made the decision to sacrifice some of our short-term gains for a long-lasting, widespread reputation in the aquarium industry. We invest heavily in our technologies and quality control but having a long-term strategy, allows us to remove the pressure of having to earn back substantial investment for quite some time into the future. This is one of the main reasons we're able to offer you such incredible prices.
Do you make custom aquariums?
We can also make wood cabinets and canopies for Ocean View and Moon View aquariums to your desired height and width to
accommodate your custom aquarium and to fit your room space. For example, we can design and make a room-divider aquarium
than our standard specifications so it reaches all the way to your ceiling. A small additional
We can also make wood cabinets and canopies for Ocean View and Moon View aquariums to your desired height and width to accommodate your custom aquarium and to fit your room space. For example, we can design and make a room-divider aquarium that's higher than our standard specifications so it reaches all the way to your ceiling. A small additional fee applies.
What should I look for when comparing glass aquariums? Get answer [ here ].
What's the difference between your wood stands and other manufacturers'? -- Get answer [ here ]
What is the warranty on
How good is the quality of your aquariums?
Do the glass tops have a warranty?
What does "Reef Ready" mean?
Can I drill holes in my aquarium?
How do I move my aquarium?
What happens when I receive a cracked glass
It is important, however, that you open and check the packages when they arrive to make sure the contents are O.K. at the time of delivery. With palletized shipments (for tank of 26 gallon or bigger), shipping carriers call you before they make delivery, we also provide you with shipping info and trucker's phone number for you to check the status of the shipment and schedule a delivery time with the driver. Most drivers have no problem letting you open and check the goods before you sign (Offer him a cup of coffee while you do so). In case a driver don't want to wait and insists you sign first, you must walk around the package and look carefully for signs of possible damage to box/crate and outside packaging. If you find anything suspicious, no mater how small it appears, you must cross off "Received in good condition" in POD (the paper that a driver let you sign on) below or above your signature, and mark down your suspicion with words such like "looks like possible damage to box" or "slight dent on packaging", or "torn edges on shrink wraps", "pallet appear tampered", etc. onto the paper. This gives you the best chances to prevent yourself against shipping damage in case you find damage and have to file claim.
It's important to know that if you do not inspect the goods while the driver is still there, you will almost never get the driver to acknowledge any damage later; and if you do not mark down your suspicion of a possible damage on POD, you will almost never get the driver to admit it later. As a result, you risk losing your eligibility for a replacement of the damaged aquarium and would have to pay for shipping costs involved even if we do agree to replace it.
If you find damage, be sure to send us pictures showing both the damaged contents and its damaged outer package, with a copy of the POD or Bill of Lading marked by you and signed by the driver. Send this to us via email and contact us within 48 hours so that we can use the materials you provide to help file claim against the shipping company, and work together to get you a replacement.
Are there any volume discounts?
What else should I know about installing, using, and maintaining my aquarium?
AquaVim's Ocean View and Moon View series cabinet stands come to you pre-assembled. You only need to place your tank on stand and hook up the tank with your filter. As you do these, please note:
1). Do not remove the blue (or black) foam attached to the bottom of the tank at the time of setup. If cutting is necessary for plumbing, please cut as little as possible. Tank should be placed on a level stand that is on a level floor. Either an unlevel floor or unlevel stand can cause a tank to break, particularly after it is filled with water.
2). When moving the tank onto the stand, do not rest it on the glue-hiding skirt of the stand. Instead, slide the tank to its position from the back of the stand where there is no skirt. For cylinder tanks, the ring-shaped skirt at the top of the stand is removable. You can take the skirt off first, put the tank on top of the stand, then slip the skirt back over the top of the tank.
3). Doors are equipped with "click-on, click-off" stainless-steel hinges that are adjustable in all directions. If any misalignment is observed, a screw driver is all you need in most cases. In rare cases, a wooden door may be warped due to rapid weather changes combined with mishandling during shipping. In this instance, the door would need straightening by applying weights or clamps.
4). As with any glassware, do not bang on aquarium. Great care must be taken when you place and remove rocks, gravels, corals, driftwood and any other ornaments or decorations. To make your aquarium setting as safe as possible, we recommend using a proper glue to secure your rocks and ornaments if you pile them up.
5). For instruction on how to connect your tank with your sump filter, please click [ here ].
If you purchase our Grand View series aquarium, you will need to assemble the stand yourself unless it has been done by your dealer at additional cost.
Click to see the Grand View Stand Assemble Instruction.
What is the proper lighting system for my aquarium?
Please click [here] to get answer.
How do I place an order?
For individuals, please first check our Dealer List. If you are within 25 miles of any one of our dealers, we will not usually accept your order unless the aquarium you are interested is one of our "special deals" which usually means the aquarium is somewhat less than perfect or it is an older floor display model. If you are far away from our dealers, you can either invite your local aquarium store to become our dealer and order for you, or you can purchase directly from us by sending us an email or Order Form, we will confirm availability and prices by email, and ship to you after receiving full Paypal or credit card payment. You may earn a $100 fish or coral credit, or shipping discount, or both, by encouraging your local store to join us - see details [ here ].
For retail stores, you need to become our dealer first to carry our products. To become our dealer and enjoy exclusive territory, click [ here ].
For NYS or NYC resident, you can buy only through our dealers.
How do I pay for my aquarium? Can I use my credit card?
We accept cashier's check or money order, PayPal, and non-corporate American Express, Discover, Visa, and Master cards. Check can be made payable to Aqua Vim Corporation and sent to 54-08 46th Street, Maspeth, NY 11378; PayPal can be made to firstname.lastname@example.org.